FAQs

Welcome to the Everday Era FAQ page. Here you'll find answers to some of the most common questions about shopping with us, placing an order, shipping, returns, and more.

If you need additional help, our customer care team is always happy to assist.

Orders & Payments

How do I place an order?

Browse our collections, choose the products you love, and add them to your shopping cart. When you're ready, proceed to checkout, enter your shipping and payment information, and complete your purchase.

You will receive an order confirmation email once your order has been placed.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We'll do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.

What payment methods do you accept?

Available payment methods are displayed at checkout. You can review the options available to you before completing your purchase.

Is shopping on Everday Era secure?

We take reasonable steps to help protect your information. Payments are processed through available payment providers using their payment processing and security systems.

For more details about how we handle your information, please review our Privacy Policy.

Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email.

If you don't see it, please check your spam or junk folder and make sure you entered the correct email address during checkout.

Shipping & Delivery

Where do you ship?

Everday Era offers shipping to destinations available at checkout. Enter your shipping address during checkout to see whether delivery is available to your location.

How long does delivery take?

Delivery times depend on your destination, order processing, and the shipping method available.

Please visit our Shipping & Delivery page for estimated delivery times and additional shipping information.

How can I track my order?

If tracking is available for your shipment, we'll send you a shipping confirmation email with your tracking details once your order has been dispatched.

Please allow some time for tracking information to update after shipment.

Why hasn't my tracking information updated?

Tracking updates may take time to appear after a package is shipped. Carrier delays, weekends, and other circumstances can also affect tracking updates.

If your tracking information hasn't changed for several business days, please contact us for assistance.

What should I do if my package is marked as delivered but I haven't received it?

First, check around your delivery location, with household members, or with your building's reception or mailroom, if applicable.

You can also contact the shipping carrier for additional delivery details. If you still cannot locate your package, please reach out to our customer care team.

Returns & Refunds

Can I return an item?

Eligible items may be returned within the return window specified in our Returns & Refund Policy.

Items generally need to be unused, in their original condition, and accompanied by your order information. Some products may be excluded from returns.

Please review our Returns & Refund Policy before submitting a request.

How do I request a return?

Contact us through our Contact Us page with your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before sending any item back.

When will I receive my refund?

Once an approved return has been received and inspected, we'll notify you about the outcome.

Approved refunds are issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or financial institution.

What if my item arrives damaged or incorrect?

We're sorry if something isn't right with your order.

Please contact us as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging. We'll review the issue and help determine an appropriate resolution.

Can I exchange an item?

Please contact us to ask about an exchange. Exchanges depend on product availability and the circumstances of your request.

If an exchange isn't available, we may be able to offer another resolution in accordance with our Returns & Refund Policy.

Products & Availability

Are the product images accurate?

We make reasonable efforts to display products as accurately as possible. However, colors and appearance may vary depending on your screen, device settings, lighting, and photography.

Please review the product description and specifications before placing your order.

What if a product is out of stock?

Product availability can change. If an item is unavailable, you may check back later to see whether it has been restocked.

If you have a question about a specific product, please contact our customer care team.

Will I receive exactly what is shown in the product photos?

Product photos are intended to represent the item as accurately as possible. Minor variations in color, finish, packaging, or appearance may occur, depending on the product.

Please refer to the product listing for the details and specifications relevant to your purchase.

Account & Newsletter

Do I need an account to place an order?

If guest checkout is available, you can place an order without creating an account. Follow the checkout options displayed on our website.

How do I subscribe to the Everday Era newsletter?

Enter your email address in the newsletter signup section on our website and submit the form.

You'll receive updates about new arrivals, curated finds, special offers, and other Everday Era news.

How do I unsubscribe from marketing emails?

You can unsubscribe at any time by clicking the unsubscribe link in one of our marketing emails.

Unsubscribing from marketing emails will not stop essential transactional messages, such as order confirmations or shipping updates.

Still Have Questions?

We want your shopping experience with Everday Era to feel simple, smooth, and enjoyable.

If you couldn't find the answer you were looking for, please visit our Contact Us page and send us your question. When asking about an existing order, remember to include your order number.

Thank you for shopping with Everday Era.