Returns & Refund Policy

At Everday Era, we want you to feel confident when shopping with us. If your purchase isn't quite right, we're here to help.

Please review the following policy before requesting a return or refund.

Return Window

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unused and unworn

  • In its original condition

  • In the original packaging, where applicable

  • Accompanied by your order information or proof of purchase

Items that do not meet these conditions may not be eligible for a return.

Items That Cannot Be Returned

For hygiene, safety, or other product-specific reasons, certain items may not be eligible for return.

Non-returnable items may include:

  • Personal care or hygiene products

  • Intimate or sanitary products

  • Items marked as final sale

  • Gift cards

  • Downloadable or digital products

  • Products that have been used, worn, altered, or damaged after delivery

If you are unsure whether an item is eligible for return, please contact us before sending it back.

How to Request a Return

To start a return, please contact us through our Contact Us page within 30 days of receiving your order.

Please include:

  • Your order number

  • The name of the item you wish to return

  • The reason for the return

  • Photos of the item, if applicable

Once we receive your request, our team will review it and provide return instructions if your request is approved.

Please do not send an item back before receiving return instructions from us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

After reviewing the information, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process and display the refund in your account.

The time it takes for the refund to appear may vary depending on your payment method and financial institution.

Shipping Costs

Original shipping charges are generally non-refundable, unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

Unless otherwise stated, customers are responsible for return shipping costs for returns made due to personal preference, change of mind, incorrect selection, or similar reasons.

Exchanges

If you would like to exchange an item, please contact us first.

Depending on product availability, we may be able to arrange an exchange. If the requested replacement is unavailable, we may instead offer a refund or another available resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be eligible for cancellation.

If an order cannot be cancelled, you may be able to request a return after delivery in accordance with this policy.

Sale & Promotional Items

Items purchased during a sale or promotional period may be subject to specific return conditions.

If an item is marked Final Sale, it is not eligible for return or refund unless it arrives damaged, defective, or incorrect.

Any special return conditions will be communicated on the relevant product page or during the applicable promotion.

Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it, please first check your bank or payment provider.

If the refund is still not showing after the expected processing period, please contact your payment provider.

If you continue to experience an issue, contact us and we'll be happy to assist.

Contact Us

If you have any questions about returns, refunds, exchanges, or a specific order, please contact the Everday Era customer care team through our Contact Us page.

When contacting us, please include your order number so we can assist you as efficiently as possible.

Thank you for shopping with Everday Era. We appreciate your trust and want every part of your experience with us to feel simple and seamless.